Aerialytic Helpdesk v1.0

How can we help?

Report bugs, request improvements, or continue a support conversation with one customer-safe reference. If you need help right now, Aerial can collect the context in chat.

What you keep

Reference and status trail

Every request gets an ASK reference and a private link for status checks and follow-up updates.

Request details

Tell us what to look at

Keep it simple. A clear summary, the relevant link, and a few details are enough to start.

Bug reportSomething is broken, incorrect, or not behaving as expected. Feature requestA new capability or workflow you want Aerialytic to support. OtherQuestions, feedback, or anything that does not fit the first two.

Choose what type of ticket this is.

Your name * Email *

Summary * Aerialytic lead link Bug reports require a URL that contains the lead ID, such as a lead URL or a link with leadId in it. Details *

Impact Expected behavior

Steps to reproduce

Desired outcome

Business value Timing

Screenshots or videosUse links for large recordings or files that are already shared in Drive, Dropbox, or another workspace. Upload files

↑ Drag files here, or choose files Upload multiple screenshots, videos, HAR files, PDFs, or documents. Up to 50 MB total per submission. No files selected

For larger files, upload them to Drive, Dropbox, or another shared location and paste the link above. Email me when there are updatesWe will send the reference, private status link, and public team replies to your email.

Request status

Check an existing request

Use your reference and email, or open the private status link from your confirmation.

Updates

Add details to the same request. Public replies from our team will appear here.